Returns Policy

1. Time window

You have up to 7 calendar days from the day you receive your order to request a return or exchange.

2. Conditions

For a return to be accepted, the product must:

• Be unopened, with its factory seal intact.
• Keep its original packaging in good condition.
• Show no signs of use.

Because these are cosmetic products, we do not accept returns of opened or used items, unless the product arrives defective or damaged, which is evaluated case by case.

3. Defective or wrong item

If your order arrives damaged, defective, or different from what you bought, contact us within 48 hours of delivery with photos of the product. We cover the exchange or refund at no extra cost to you.

4. How to request a return

Write to us on WhatsApp from the site or by email at alesx2soporte@gmail.com with your order number and the reason. We will confirm the next steps (drop-off point or pickup, depending on the case).

5. Refunds

Once the returned product is received and verified, we process the refund through the same payment method used (or, if you paid cash on delivery, by transfer or QR) within up to 5 business days.